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Citizen Charter

मुख्य पृष्ठ/ हमारे बारे में/ नागरिक चार्टर

SANJAY GANDHI MEMORIAL HOSPITAL

GOVT. OF NCT OF DELHI 
“NQAS, LaQshay & MusQan certified”

                            

CITIZEN CHARTER

 

 


A. Services available

  1. OPD, IPD & round the clock Emergency Services.
  2. 300 indoor beds which include 150 bedded Maternity & Child Block.
  3. Specialties available - Medicine, Surgery, Orthopedics, Pediatrics, Obs. & Gynae, ENT, Eye, Anesthesia, Dental, Chest & TB, Radiology, Forensic Medicine, Homeopathy.
  4. Blood Bank.
  5. X-Ray, ECG &Laboratory services round the clock.
  6. Routine USG services, CT & MRI(by DAK)
  7. Tobacco Cessation Centre
  8. Speech Therapy & Audiometry
  9. Physiotherapy/ Occupational Therapy.
  10. Disaster management & Disaster ward
  11. Family Planning
  12. DOTS centre
  13. Mortuary
     

B.24 hr services

  1. Emergency- General, Gynaecology, Pediatrics
  2. Blood bank
  3. ECG, X-Ray & Laboratory Services
  4. One Stop Center for violence against women
  5. In House Ambulance & CATS ambulance service.
     

C. Indoor Facilities

  1. Indoor facilities are available for, Medicine, Surgery, Orthopedics, Pediatrics, Obstetrics/ Gynecology, ENT, Eye.
  2. 12 Beds reserved for Senior citizen ( 6 for male and 6 for females)
  3. Adult and Neonatal ICU


D. Project Mission Clean


To adopt 200 meter radius area around SGM hospital to create a clean, Educated and Tobacco Free Healthy Society.

OPD Services

  • Registration timing
    Monday to Friday: 7:30 AM to 12:00 PM.
  • Saturday 7:30 AM to 11:00 AM
  • OPD Timing :
    Monday to Friday: 8:00 AM to 2:00 PM Saturday: 8:00 AM to 1:00 PM
  • ICU bed status helpline number: 011-20873069
S.No. OPD Service Room No. Block
1. Medicine 33,34 35, 36 OPD Block – Old Building
2. Eye 32
3. Geriatric Clinic 39
4. Orthopedics 40
5. Skin, Leprosy, STD’s 21A,22,23,24
6. ENT 25, 26
7. Surgery 27,28,29
8. Chest & TB 46, 47
9. Dental OPD 54
10. Homeopathy 20
11. Speech therapy 25A
12. DOTS 55
13. Plaster room 41
14. Injection Room 38
15 Dressing room 45
16. X-Ray 63
17. ECG 66
18. Physiotherapy 57
19. Dietician 59
20. ICTC ICTC center
21 EWS & DAK services 68
23. Gynecology 1,2,3,5 MCH Block
24. Pediatrics 101,102,103,104
25. Immunization room 106
26. Ultrasound 123
27. PAC room 216
26. Family Planning 8
27. Ultrasound  room 62  


Delhi Arogya Nidhi Kosh (DAK) - Referral Services for all residents of Delhi & EWS patients to empanelled Pvt. Hospital for treatment.
OTHER FACILITIES

  • Facility for (DGEHS) Delhi Govt. Employee Health Scheme beneficiaries.
  • Medical Examination Board- Mon & Wed. in Room no. 601
  • Disability board- Tuesday and Friday in Room no. 601
  • One Stop Centre- Room no. 419 – (for violence against women)

Special Clinics (Timing 8:00 AM to 2:00 PM)

Geriatric Clinic Room no. 39 Mon to Sat
Tobacco cessation Center & RTI/ STI Room no. 48 Mon to Sat
PFT Room no. 43 Mon to Sat
HIV Counseling through Voluntary Counseling and Testing Center (VCTC) NACP ICTC center Mon to Sat
Opioid Substitution Therapy Room No 65 Mon to Sun
ARSH CLINIC Room no. 13 Tue. & Sat
Female Cancer screening Room 4 Tue. & Fri.
Sunday Clinic All OPD for Sunday


Laboratory Services
Sample Collection:
Monday to Friday: 8:00 AM to 12:00 Noon
Saturday: - 8:00 AM to 11:00 AM

Surgical Facility: (Operation Days)

Emergency Surgery Daily 24 hr Service
Surgery Tuesday & Thursday
EYE Monday, Wednesday, Friday
Orthopedics Monday & Wednesday
ENT Tuesday & Thursday
Gynaecology Wednesday & Friday
Dental Procedure Monday to Saturday


Visiting Hours for relatives of Admitted Patients
Morning: 10:00 AM to 10:30 AM (Patients attendants can interact with doctors)
Evening: 5:00 PM to 5:30 PM

  • Without attendant pass, entry not allowed.
  • Feedback forms are available in all departments.
  • All meals are provided free to all admitted patients.

GRIVANCE REDRESSAL

1. Public Grievance & Complaints-

  • Dr. Brijesh Kumar Singh   DMS (IT)   Ph.No. 011-20873051                                                                                                         
  • Dr. Sumita Saha Kanwar   DMS (A)   Ph.No. 011-20873051                            

2.1031 Helpline - Dr. Swati Girdhar, 8447734408

3. Dr. Mirtunjay Kumar , Medical Superintendent 

  •     Ph. No. 011-20873051
  •     Email: ms-sgmh@delhi.gov.in


ALL SERVICES ARE FREE OF COST

E. Services not available
All super specialty Branches

  1. Cardiology, CTVS, Cardiac Surgery
  2. Neurology, Neuro Surgery
  3. Burns & Plastics, Maxillofacial surgery.
  4. Urology, Gastroenterology
  5. Psychiatry services

 

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